Introduction

Pankhtech India Private Limited ("Pankhtech", "we", "our", "us") is committed to respecting the privacy of every person who shares information or data with us. Your privacy protection is important to us and we strive to take due care and protection of the information we receive from you, the user ("User", "you", "your") accessing Sychedelic.com, the Sychedelic Mobile App, and using our Sychedelic headphones (independently and/or collectively referred to as the "product").

This Privacy Policy ("Privacy Policy" / "Policy") applies to the collection, storage, processing, disclosure and transfer of your personal information as per the applicable laws, including:

The Information Technology Act 2000
The Information Technology Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
The Digital Personal Data Protection Act, 2023 and any Amendments and/or Rules thereunder

This Policy is to be read with the Terms and Conditions.

1. Information We Collect

While accessing our services through Sychedelic.com, the Sychedelic Mobile App, or when using our Sychedelic headphones, Pankhtech offers to store the basic information of the user in two parts in its database. One part shall contain the basic details of the user/customer i.e. the name, age, city, gender. The second part shall contain the health data metrics collected through our headphones. Pankhtech shall not have access to cross reference the information of both parts. For example: Pankhtech would not know that the x metrics belong to a 30 year old female named Ria from Delhi.

1.1 Information You Provide to Us

We collect information you provide directly to us by choice, including but not limited to:

1.1.1 Your Personal Information

"Personal Information" refers to the information that will help identify a specific person from the data entered by you including your name, contact information, address, mail address, health data and information from inter alia EEG and PPG sensors in our headphones, calendar access, etc. This information may either be one provided by you directly or collected by us automatically as you navigate through our services which details like IP address, information collected through cookies, etc.

1.1.2 Account Information

Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number, product access to calendar and other health details required to access the Sychedelic website, Mobile App, and to use the headphones. Your profile picture that will be publicly displayed as part of your account profile.

1.1.3 Requests

Information shared when contacting customer support, including issue descriptions and supporting documents related to your Sychedelic headphones, website access, or mobile app functionality.

1.1.4 Transactional Information

This information may be collected to process your purchase requests for our Sychedelic headphones or subscription services through our website or mobile app and stored to complete forms for future transactions automatically by choice, and such store information may include your phone number, address, e-mail, billing information, and/or card information. This information may be shared with trusted third-parties who can assist in processing your purchase requests, whenever necessary.

1.2 Information We Collect Automatically

When you use our Services through the website, mobile app, or headphones, we may collect information automatically, such as:

1.2.1 Device Information

Information about your computer, Internet connection, mobile device, and our Sychedelic headphones, including your IP address, operating systems, platforms, browser type, other browsing information (connection, speed, connection type, etc.), device type, device's unique device identifier, mobile network information, and the device's telephone number.

1.2.2 Usage Data

Details of your use of our Services, including traffic data, location data, logs and other communication data and the resources that you access and use on or through our Services. This includes data about how you use the Sychedelic headphones, your wellness sessions, and interactions with the mobile app that controls the headphones.

Location Data: Our applications collect real-time information about the location of your device, as permitted by you, to enhance the functionality of our wellness services.

1.2.3 Health and Biometric Data

Our Sychedelic headphones collect health and biometric data through EEG and PPG sensors to provide the services.

1.3 Information from Third Parties

We may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources:

1.3.1 Individuals

We may collect data about you from other individuals — for example, if that individual has sent you our Sychedelic headphones as a gift or extended any of our service or forum, or shared any featured content of ours from official channels with you.

1.3.2 At Your Direction

You may direct other individuals or third parties to share data with us. For example, you may direct your mobile carrier to share data about your account with us for account activation, calendar information on your phone or your laptop or the e-mail server/any other platform to enhance your experience with our headphones and mobile app.

1.3.3 Our Partners

We may also validate the information you provide — for example, when creating a product account for your Sychedelic headphones, with a third party for security, and for fraud-prevention purposes.

For research and development purposes, we may use datasets such as those that contain images, voices, or other data that could be associated with an identifiable person. When acquiring such datasets, we do so in accordance with applicable law, including law in the jurisdiction in which the dataset is hosted. When using such datasets for research and development, we do not attempt to re-identify individuals who may appear therein.

1.4 Access and Consent

1.4.1 Access

i. You may access the Personal Information shared by you with us, further choose to share additional Personal Information with us and/or modify your Personal Information through your account on Sychedelic.com or the Sychedelic Mobile App.

ii. We keep in mind that the Personal Information shared by you is accessible to you.

1.4.2 Consent

a. It is agreed by you that you have, freely consented to the collection, storage, processing, disclosure and transfer of your Personal Information in accordance with the provisions of this Privacy Policy and any amendments thereof when using our website, mobile app, and headphones.

b. You acknowledge that you have provided your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to you, if it is done in accordance with the provisions of this Privacy Policy. However, we shall not be liable for any loss that may happen to you owing to the submission of wrongful Personal Information by you.

c. We will share personal information with third-party operators/service providers only when we have your consent. We will ask for your explicit consent to share any sensitive Personal Information, including mental wellness data collected through our headphones. In case of any additional information being furnished by you, the same will be governed under this Privacy Policy.

d. You have the right to withdraw your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an e-mail at the email address provided in this Privacy Policy. If you wish to rectify the Personal Information that we may have collected to offer you personalized services and offers, you may write to us, citing the reason for such rectification of Personal Information in case you are unable to change the said information at your end through the website, mobile app, or headphone settings.

e. Once you withdraw your Consent to share the Personal Information collected by us, we shall have the option not to fulfil the purposes for which the said Personal Information was sought and we may restrict you from using our services, website, mobile app, or headphones.

2. How We Use Your Information

We use personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with the law, including but not limited to the legislations mentioned above. We may also use personal data for other purposes with your consent.

We use your personal data only when we have a valid legal basis to do so. Depending on the circumstance, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others' legitimate interests, taking into consideration your interests, rights, and expectations:

For Our Services: We collect personal data necessary to provide our Services, which may include personal data collected to improve our offerings, for internal purposes such as data analysis or recommended mental wellness procedures or measures that the customer can take based on their requirements fed into our product by them. The Sychedelic website, Mobile App, and headphones specifically would require your data as will be provided by you in order to process the mental wellness services through the products offered by Pankhtech.
Processing Customer Transaction: To process transactions for our headphones and subscription services, we must collect data such as your name, purchase, geolocation and payment information.
User Communication: To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information about your Sychedelic headphones, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Given the intricate and/or necessary nature of such communications, you may not have the discretion to opt out of receiving such communication.
Security and Fraud Prevention: To protect individuals, employees, and Pankhtech and for loss prevention and to prevent fraud, including to protect individuals, employees, and Pankhtech for the benefit of all our users, and prescreening or scanning of uploaded content for potentially illegal content may be carried out from time to time at our discretion.
Personal Data Used for Personalization: If you choose to personalize your services or communications where such options are available, we will use information that we collect through our headphones and mobile app so that we can offer you those personalized mental wellness services or communications. You can learn more about how relevant services use information to personalize your experience by reviewing the privacy information presented when you first use a service that asks to use your personal data.
Insights: To analyze the data collected through our headphones to provide you with personalized mental wellness insights, recommendations, and services through our mobile app.
Comply with Law: To comply with applicable law, we would collect your data in case of any government request or legal mandate.

Pankhtech does not use algorithms or profiling to make any decision that would significantly affect you without the opportunity for human review. Pankhtech also does not use or disclose sensitive personal data for any purposes that would require a user to exercise a right to limit processing according to Indian law.

Pankhtech retains personal data only for so long as necessary to fulfill the purposes for which it was collected, including as described in this Privacy Policy or in our service-specific privacy notices, or as required by law. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy. When assessing retention periods, we first carefully examine whether it is necessary to retain the personal data collected and, if retention is required, work to retain the personal data for the shortest possible period permissible under law.

We do not sell your personal information, including data collected through our headphones. However, we may share your information under the following circumstances:

3.1 With Service Providers

We share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, data analytics, marketing, and customer support for our website, mobile app, and headphones. Such service providers working with us are obligated to handle customer personal data consistent with this Privacy Policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they have fulfilled our request.

3.2 For Legal Reasons

We may disclose your information to comply with legal obligations, enforce our agreements, or protect the rights, property, or safety of Pankhtech, our users, or others. The information that may be shared for legal reasons are strictly to comply with the mandate of the law and it is upon the customer to ensure that any information that they enter on our website, mobile app, or through our headphones is true and according to the proper records. Any discrepancy in the same shall not make Pankhtech responsible in any manner.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the other party as part of the transaction. Any information that we are likely to export or sell to any third-party or business party shall only be done so after obtaining due consent from the customers for the same.

3.4 With Your Consent

We may share your information for other purposes with your explicit consent including consent to receive advertisements on social media platforms or any other third-party media platform in order to promote our mental wellness headphones, website, and mobile app services.

3.5 International Transfers

You acknowledge that some countries where we may transfer your Personal Information may not have data protection laws that are as stringent as the laws of your own country. You acknowledge that it is adequate that when we transfer your Personal Information to any other entity within or outside your country of residence, we will place contractual obligations on the User which will oblige the User to adhere to the provisions of this Privacy Policy.

4. Your Choices

4.1 Access and Update

You can access and update your personal information by logging into your account on Sychedelic.com, through the Sychedelic Mobile App, or by contacting us directly. It is pertinent that you provide only verified and accurate information for us to provide you with our mental wellness services at the correct address to the concerned person.

4.2 Marketing Preferences

You can opt out of receiving marketing communications about our headphones and services by following the unsubscribe instructions in our e-mails or updating your account settings on our website or mobile app.

4.3 Cookies

We may store temporary or permanent 'cookies' on your computer when you visit Sychedelic.com. You can erase or choose to block these cookies from your computer. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the website. In the course of displaying advertisements regarding its services or optimizing services to its Users, Pankhtech may allow authorized third parties to place or recognize a unique cookie on the User's browser/device.

Pankhtech does not store personally identifiable information in the cookies. Further, Pankhtech does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which Pankhtech is not responsible or liable. Pankhtech encourages You to read the privacy policies of all external sites.

5. Security

5.1 The security of your Personal Information collected through our website, mobile app, and headphones is important to us. We have adopted reasonable security practices and procedures including role-based access and need to know basis, password protection, encryption etc. to ensure that the Personal Information collected is secure. We restrict access to your Personal Information to us, our employees, agents, third party service providers, partners, and agencies on a need-to-know basis and in relation to the purposes as specified above in this Policy.

5.2 While we will endeavour to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that we cannot provide any absolute assurance regarding the security of your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your Personal Information due to an external interference outside our control.

5.3 All information you provide to us, including your medical records, personal details, and any communications with our healthcare professionals, will be treated as strictly confidential and handled in compliance with applicable data protection and privacy laws. However, we will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your Personal Information due to an external interference outside our control.

6. Data Retention

We retain User information for as long as necessary to provide our Services through our website, mobile app, and headphones, comply with legal obligations, resolve disputes, and enforce our agreements. However, you shall have the right to delete your data from Pankhtech's server at any given time.

7. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date when the last changes were published and we will offer access to for your review. If changes are significant, we will provide a prominent notice (including, for certain services, e-mail notification of Privacy Policy changes).

8. Severability

If any provision of this Privacy Policy is held by a court of competent jurisdiction to be invalid or unenforceable in any respect, then the remaining provisions of this Privacy Policy, or the application of such provisions to persons or circumstances other than those as to which it is invalid or unenforceable shall not be affected thereby, and each such provision of this Privacy Policy shall be valid and enforceable to the extent permitted by law.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding our website, mobile app, or headphones, please contact us at:

Pankhtech Privacy Team
Email: vibe@sychedelic.com
Address: Pankh Tech India Pvt. Ltd., 142 Vipul Trade Center, Sector 48 Sohna Road, Gurugram 122018 Haryana
GST: 07AAJCB3585D1ZO
Phone: +91 88516 14413